These Terms and Conditions (“Terms”) apply to all customers (“you”, “your”) who make use of the services, facilities, and activities provided by The Craft Tent Studio LTD (“The Craft Tent”, “we”, “our”, “us”). By booking, attending, or using our services, you agree to be bound by these Terms.

1. General Information

1.1 The Craft Tent LTD is a registered company in the UK.

1.2 Our services include pottery painting, workshops, and sale of Scouting uniform and badges.

1.3 We reserve the right to update these Terms at any time. Updated versions will be published on our website.

2. Bookings & Cancellations

2.1 Bookings can be made by phone, email, or in person.

2.2 A standard booking slot is 2 hours, unless otherwise stated.

2.3 The last booking must be made 2 hours before the closing time on that day. 

2.4 Customers must arrive on time for their booking. Late arrival may reduce your session time.

2.5 For group bookings of eight people or more, a deposit may be required to secure your table during busy seasons.

2.6 Deposits are fully refundable for cancellations made more than 48 hours before the scheduled session.

2.7 Unfortunately, no-shows or cancellations made less than 48 hours in advance will result in loss of deposit.

2.8 Deposits may be transferred to a future booking at our discretion.

2.9 In the event The Craft Tent must cancel your booking, a full refund or reschedule will be offered.

3. Payments

3.1 All prices are displayed in GBP and include VAT (where applicable).

3.2 Payment methods accepted: cash, and debit/credit card

4. Refunds

 4.1

5. Studio Rules

5.1 Children under 14 years old must be accompanied by an adult at all times.

5.2 Customers are responsible for supervising their children’s behaviour.

5.3 We ask customers not to eat near the pottery while painting. This guidance is in place because any grease that transfers on to the pottery surface will prevent the glaze from adhering properly.

5.4 We ask customers to respect the studio environment, staff, and other guests.

6. Pottery Painting & Glazing

6.1 Finished items are glazed and fired by our team and will usually be ready for collection within 7-10 days.

6.2 We may ask for your contact details so a member of our team can let you know when your items are ready for collection.

6.3 While every care is taken, The Craft Tent cannot be held responsible for kiln accidents (e.g., cracking, glaze imperfections, colour variations). Such outcomes are an inherent risk of pottery firing.

6.4 Customers are responsible for ensuring their painted pieces are clearly labelled with their name before leaving the studio. 

7. Liability

7.1 Pottery items, paints, and glazes are fragile. Customers must take care when handling studio materials.

7.2 The Craft Tent is not liable for personal injury, loss, or damage to personal belongings while on the premises, except where caused by negligence on our part.

7.3 Customers use the studio facilities at their own risk.

8. Allergies & Health

8.1 If you or your child have any allergies, please inform a member of staff before participating in activities.

9. Gift Vouchers & Promotions

9.1 Gift tokens are valid for 12 months from the date of purchase, unless otherwise stated.

9.2 Gift tokens cannot be exchanged for cash.

9.3 Discounts and promotional codes cannot be combined unless explicitly stated.

10. Photography & Social Media

10.1 The Craft Tent may take photographs or videos in the studio for promotional purposes.

10.2 If you do not wish to be included, please inform a member of staff before your session.

10.3 Customers may take personal photos/videos but must respect the privacy of others.

11. Complaints

11.1 We aim to provide a positive experience. If you are dissatisfied, please raise any concerns with a member of staff promptly.

11.2 Complaints can also be submitted in writing to our official email address.

 12. Governing Law

12.1 These Terms are governed by the laws of England and Wales.

12.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. POTTERY CARE, USE, AND COMPLAINTS

13.1 Handmade Nature of Products:
All The Craft Tent pottery is handcrafted. Slight variations in colour, glaze, texture, or finish are inherent to handmade ceramics and do not constitute a defect.

13.2 Care Instructions:
Customers are responsible for the proper care of pottery items. To preserve the quality and longevity of products, it is recommended that:

• Pottery is hand-washed using mild detergents;
• Prolonged soaking or exposure to boiling/hot liquids is avoided;
• Microwaving or extreme temperature changes are avoided unless explicitly stated as safe.

13.3 Reporting Issues:
Any defects, damage, or glaze irregularities must be reported to The Craft Tent within 14 days of collection or delivery. Reports should include clear photographs to assist with assessment.

13.4 Inspection and Assessment:
The Craft Tent reserves the right to inspect any item subject to a complaint to determine whether a repair, re-glaze, or replacement is appropriate.

13.5 Limitations of Liability:
The Craft Tent shall not be responsible for:

• Any damage caused by normal use, misuse, or improper care;
• Changes to glaze or texture resulting from prolonged soaking, boiling liquids, or other post-collection usage;
• Minor variations inherent to handmade items.

13.6 Repairs and Re-Glaze:
Where a repair or re-glaze is deemed feasible, The Craft Tent may offer a solution at its discretion. Any work undertaken after the 14-day reporting period may incur a charge, which will be communicated to the customer in advance.

13.7 General:
By purchasing or collecting pottery from The Craft Tent, customers acknowledge the handmade nature of the products and agree to follow recommended care instructions.